Maintenance Tracker streamlines the communication between tenants, property managers, owners and tradies.
You will know the status of every maintenance request at a glance, thanks to our easy-to-use dashboard and detailed reports.
Quotes can be requested automatically and owners can approve works with just a few clicks of a mouse.
And with our app version, property managers can report maintenance tasks while on-site at a routine inspection, saving even more time.
The benefits Philip Webb Rentals & our clients have experienced of this new, innovative system include:
• Ability to verify the tenants contact details, reducing communication issues
• Requests are in writing and tracked, can be logged into Maintenance Tracker by the Tenant, Reception & the Property Manager
• All parties get sms and emails from confirmation of receipt of maintenance requests through to invoice paid
• Complete transparency regarding any costs that will be payable & by whom
• Opportunity to provide a detailed description of the issue and upload photos, & all parties can view photos
• Ability to provide preferred days/times the tenant is available for works to be done
• Receive instant job status updates for all parties via sms & email, with an easy 2 clicks change of status by the Property Manager
• Tradespeople get access to a portal for their jobs, they have the ability to reject or accept a request
• Everything regarding each maintenance task (emails, phone call notes, photos, quotes, invoices, compliance certificates, warranty documents, etc.) can all be saved in one location.
• Ability to export the entire maintenance request & all communication to a PDF for VCAT
MaintenanceTracker is a good example of how great the IRE system is. I’ve used the other IRE packages so there is no learning curve. It is absolutely fantastic and easy to use, and it saves me a whole employee’s wage.
Maintenance Tracker has been a godsend and I don’t know how we operated without it. The automation is a game-changer.
AutoAssist is your handy automated assistant, helping you out with your maintenance.
Once you turn it on for a maintenance request, it automatically handles contacting the owner for instructions, requesting quotes, and sending the work order.
Allows tenants to report maintenance & view the status of the job at any time via a unique link, including “out of hours” urgent repair response and automation
Can upload videos and pictures
Can set the times they are available
Those things that you had to do over and over (lawn mowing, gutter cleaning, heater servicing), solved!
Property managers can report maintenance whilst out conducting inspections
Owners can accept or reject a service offering such as gutter cleaning, carbon monoxide testing
An easy to access place of information for all parties
A traffic light system, alerting you to urgent tasks
Contractor performance reporting compiled by tenant feedback
Fully integrated with IRE
If you’ve been struggling with maintenance, or are not managing your existing maintenance as effectively as possible, then MaintenanceTracker is for you. Discover the benefits for yourself.
Join over 70,000 successful agents putting growth on repeat with Reapit.
