WHY IS THERE A DEMAND FOR A SYSTEM LIKE INSPECTREALESTATE?
Consumers are already enjoying the “24/7” convenience of registering/booking many transactions online, including Airline Tickets, Hotel Rooms, & Rental cars.
These online systems make it easy for businesses to contact consumers if changes or cancellations occur to these bookings.
THE PROBLEM
The need for IRE originated from the changing nature of the rental market.
The rental market is fast moving.
Agents can experience large volumes of enquiries about inspecting properties, and processing and responding to these enquiries ties up substantial resources.
Currently, the most common way for agents to handle these enquiries is by posting inspection times in the hope that tenants will see the times and attend the inspection.
Times are often posted late in the week in case the property is leased beforehand.
Tenants have no assurance that the agent will open the property, particularly if it has been rented prior to the inspection time.
Under the above scenario:
- Agents can open properties that no one is interested in (the classic “no show”).
- Tenants can arrive to view a property that has already been leased.
Both instances can be very costly to the agent and frustrating for prospective tenants.
THE SOLUTION
RegisterOnline (ROL) assists with all these problems.
The solution is centred on functionality that allows a tenant to “book” or “register to attend” an inspection time.
Once a tenant has booked, they receive a confirmation of the inspection time (via email and/or SMS), along with an opportunity to change or cancel their booking.
If an inspection time has not yet been nominated by the agent, the tenant automatically receives a response confirming their interest and the system will notify them once an inspection time has been set.
The agent also receives confirmation that a tenant has booked a time so they know ahead of time who (and how many) can be expected to attend. Since the agent knows who is booked in, they can move or cancel the inspection time and then automatically notify all interested tenants.
As tenants can be notified of cancellations, the agent is free to set times early in the week (to coincide with the greatest level enquiry on Monday/Tuesday) with the knowledge that if the property is subsequently rented, they can cancel the inspection easily.
The agent can also cancel the inspection time if no one has booked, thus saving the time and money involved in opening a property that no one is interested in.
There are substantial benefits to the agent of knowing who and how many tenants are planning to attend. They will have, at their fingertips, invaluable information for managing their vacancy, and very importantly, for helping to protect their staff showing the properties.
Ensures tenants will no longer arrive at an inspection and be advised by the agent that the property is no longer available
Reduces the likelihood of a tenant arriving at an inspection to find the agent is not present
Allows bookings to be made via smartphones as well as a computer
Automatically confirms the booking (via email and/or SMS) with the prospective tenant
Automatically notifies the agent (and owners, if needed) that a booking has been made
Automatically notifies the tenant if the inspection time changes or is cancelled
Provides tenants (and agents) with reminders of an upcoming inspection
Allows tenants to cancel their inspection if the time is no longer suitable.
BENEFITS FOR AGENTS / PROPERTY MANAGERS
Processes tenant enquiries instantly
Confirms inspections automatically
Allows agents to effectively handle large volumes of enquiries from tenants
Generates automatic responses to tenant enquiries
Allows agents to nominate inspection times according to their “ideal week”
Ensures agents will no longer attend an inspection, only to find that no prospective tenants have arrived, eliminating “no shows” and saving substantial amounts of time and money
Allows agents to automatically notify interested tenants when a new inspection time has been nominated
Generates instant reports for agents and owners
Provides live data on the number of tenants who have shown an interest in a property, who are waiting for a suitable inspection time and/or who have booked an inspection time
Reduces the number phone calls and enquiries from frustrated tenants waiting for responses, as the system automatically communicates with tenants
Collects and collates valuable information that adds value to the agent’s role.
BENEFITS FOR PROSPECTIVE TENANTS / PROPERTY SEEKERS
A “Book an inspection” button:
Allows prospective tenants to book a property inspection online, any time of the day or night, without having to call or email the agent
Ensures tenants will no longer arrive at an inspection and be advised by the agent that the property is no longer available
Reduces the likelihood of a tenant arriving at an inspection to find the agent is not present
Allows bookings to be made via smartphones as well as a computer
Automatically confirms the booking (via email and/or SMS) with the prospective tenant
Automatically notifies the agent (and owners, if needed) that a booking has been made
Automatically notifies the tenant if the inspection time changes or is cancelled
Provides tenants (and agents) with reminders of an upcoming inspection
Allows tenants to cancel their inspection if the time is no longer suitable.
